ICT Support Assistant

Key Responsibilities

ICT Operations and User Support

Install, configure, and maintain computer hardware, software, operating systems, networks, printers, and scanners.
Monitor and maintain computer systems, networks, and related infrastructure.
Respond promptly and effectively to service requests and technical issues.
Provide technical support to staff both remotely and in person.
Create and manage user accounts and access rights.
Troubleshoot, repair, and replace ICT equipment as required.
Test and evaluate new technologies and solutions to improve operational efficiency.
ICT Service Enhancement

Support the training of staff on ICT systems and applications.
Uphold and continuously enhance information security practices and controls.
Develop and implement ICT communication and awareness initiatives as required.
Customer Service

Ensure efficient flow of information to and from members and other stakeholders.
Respond to routine member inquiries through phone calls and emails.
Direct member and stakeholder queries to relevant officers and ensure timely feedback.
Promote and uphold the Sacco’s core values of Authenticity, Disruption, Presence, and Progression.
Qualifications and Experience

Bachelor’s degree in Information Technology, Computer Science, Information and Communication Technology, or a related field.
Minimum of two (2) years’ relevant work experience in ICT support or systems administration.
Strong troubleshooting and problem-solving skills.
Excellent communication and interpersonal skills.
Knowledge of information security best practices will be an added advantage.