ICT Officer

Key Duties and Responsibilities

Install, configure and maintain computer hardware, software, printers and other ICT equipment.
Provide first-line technical support to users and resolve hardware, software and network-related issues promptly.
Monitor and maintain the Company’s network infrastructure, internet connectivity and wireless systems.
Administer user accounts, passwords, access rights and system permissions.
Install, configure and update operating systems, business applications and security software.
Perform routine system maintenance, software updates and security patches.
Monitor system performance and recommend improvements to enhance efficiency and reliability.
Maintain data backup and recovery procedures to safeguard organizational information.
Ensure ICT systems comply with cybersecurity standards and Company information security policies.
Support the implementation and maintenance of ERP systems, Property Management Systems (PMS), Point of Sale (POS) systems and other hospitality applications.
Maintain ICT asset registers and inventory of hardware and software.
Coordinate ICT equipment repairs, maintenance and vendor support services.
Prepare ICT reports, system documentation and user manuals.
Train staff on the effective and secure use of ICT systems and applications.
Keep abreast of emerging technologies and recommend suitable ICT solutions to improve operational efficiency.
Perform any other duties as may be assigned by the ICT Manager.
Key Performance Indicators (KPIs)

ICT system uptime and availability.
Average response and resolution time for ICT support requests.
Number of ICT incidents resolved within agreed service levels.
Network availability and performance.
Successful completion of system backups and data recovery tests.
Compliance with ICT security policies and cybersecurity standards.
User satisfaction with ICT support services.
Timely implementation of software updates and security patches.
Accuracy of ICT asset inventory and documentation.
Number of recurring ICT issues and corrective actions implemented.
Education, Skills and Experience

Must have:

Bachelor’s Degree in Information Technology, Computer Science, Information Systems, Software Engineering, Computer Engineering or a related field from a recognized institution.
Minimum of three (3) years’ relevant experience in ICT support, systems administration or network administration, preferably in the hospitality industry.
Experience supporting ERP systems, Property Management Systems (PMS), Point of Sale (POS) systems and other hospitality applications will be an added advantage.
Proficiency in Microsoft Office applications, Windows Server environments, Active Directory and network administration.