Applications Specialist – Customer Experience Systems
About KCB Bank
is the largest financial services organization in East Africa by asset size, headquartered at Kencom House in Nairobi, Kenya. Operating as a subsidiary of the publicly-traded KCB Group Plc, it offers extensive retail, corporate, and digital banking infrastructure across the region
Description
Qualifications
Job Description
Backend administration of CX Systems – Dynamics CRM (Customer Service and Sales), Integrated Customer Experience system and Voice of the Customer insight systems
Dynamics CRM – Deployment, License Management, Service Uptime, Reports Management and Workflow maintenance
Engaging, coordinating and working with applications’ vendors for escalations, upgrades, health checks and maintenance reviews for Customer Experience systems
Designing, planning and budgeting for system enhancements and/or related requirements
Perform work in compliance with specified security and assurance requirements
Manage and ensure continuous performance tuning, upgrades and resource utilization as required
Governance – Create and maintain documentation as it relates to system configuration, Licensing, mapping, and processes in compliance with policies and procedures
Planning, organizing and performing DR test exercises as required
Planning, Scheduling and organizing of monthly Service review meetings with system vendors
Education
Bachelor’s Degree Information Technology, Computer Science, or a related discipline
Professional Qualifications
MOUS/ MCP/ MCSE /MCITP/MCTS/Dynamics 365 certification
Total Minimum No of Years Experience Required
3 Years
