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This job has expired (closed 2026-04-07).
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Technical Support Engineer

Zeraki
Nairobi
Full-time
Closes: 2026-04-07

About Zeraki

Zeraki is a pioneering EdTech startup on a mission to redefine education across Africa. Our innovative technology tools are designed to make learning more accessible, effective, and engaging for parents, teachers, and students alike. At the heart of Zeraki is a deep-rooted passion for harnessing the power of education to unlock the potential of the continent\'s youth and drive transformative change. Zeraki proudly serves over 2.7 million users in 10 countries, establishing itself as one of Africa\'s leading EdTech companies.

Description

Technical Support Engineers are the first line of defence for our users, debugging tricky issues, building automations to streamline workflows, and ensuring every interaction with our product(s) is smooth and impactful. You'll partner closely with our customer experience, product, and engineering teams to champion the voice of the customer and shape how technical support scales.

Qualifications

Requirements:

Experience in technical support, software engineering, or a related technical role.

Strong understanding of software development workflows; experience with IDEs, LLMs, and building with AI.

Strong debugging skills and a passion for digging deep into technical problems.

Clear, concise communication skills to explain complex concepts to technical and non‑technical audiences.

Self-starter with curiosity, creativity, and a bias for action.

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