Information Technology Help Desk
About Solvo Global
is a global remote staffing and business solutions company that connects North American businesses with skilled, bilingual nearshore and offshore talent. Operating as an Employer of Record (EOR), Solvo handles international recruiting, onboarding, payroll compliance, and human resource management through its local entities.
Description
Qualifications
Required Qualifications.
1–2 years of experience in IT support, Helpdesk, HSIA, or MSP environments (preferred).
High school diploma or equivalent (Associate’s degree in IT is a plus).
Basic knowledge of:.
Windows and/or macOS.
Active Directory and user management.
Networking fundamentals (IP, DNS, DHCP, Wi-Fi).
Internet troubleshooting (HSIA).
Experience with ticketing tools (ConnectWise, ServiceNow, Zendesk, etc.).
Strong troubleshooting and problem-solving skills.
Ability to manage multiple tasks in a fast-paced environment.
Excellent verbal and written communication skills.
Professional level of English (spoken and written).
Strong customer service mindset.
Reliable, organized, and team-oriented.
