Microsoft 365 Modern Works Engineer

Job Responsibility and Accountability

Own and administer the full M365 tenant: user lifecycle, licensing, Exchange Online, Teams, SharePoint, OneDrive, and security settings
Implement and maintain Microsoft Entra ID: identity governance, conditional access, MFA, and SSO.
Manage Microsoft Intune: device enrolment, compliance policies, mobile device management, and endpoint profiles.
Administer Microsoft Defender for Business: endpoint protection, threat monitoring, and incident response.
Design, build, and maintain the ICT SharePoint Knowledge Repository — central platform for runbooks, training materials, and documentation.
Support business units in SharePoint site design, permissions, and content governance.
Administer Teams governance: team/channel policies, meeting configuration, and D365 integration.
Administer the Power Platform tenant: Power Apps, Power Automate, and Power BI workspace governance.
Support on Power Automate solutions.
Implement Power Platform governance: DLP policies, connector policies, and environment management.
Own the day-to-day AMC relationship: log tickets, attend monthly reviews, manage SLA compliance.
Maintain the AMC scope-of-service schedule; ensure out-of-scope work is approved by the Head of ICT.
Maintain internal knowledge sufficient to independently supervise and quality-check all vendor deliverables.
Provide structured cross-training to on Entra ID and Azure AD first-response tasks.
Own M365 platform training content — developing Teams, SharePoint, OneDrive, and Intune user guides and e-learning materials; contribute sessions and materials to the departmental training programme, covering M365 adoption for all staff.
Maintain complete M365 tenant configuration documentation in the ICT Knowledge Repository.
Actively support the technical setup, configuration, testing, and go-live of all active transformation programs, including D365 F&O, Microsoft Modern Workplace (M365), D365 CRM, D365 HRMS, Power BI, and the Retail E-Commerce and B2B platforms — contributing within the scope of this role.
Provide hands-on user support during UAT, go-live, and the post-go-live hypercare period for each platform; ensure issues raised by users are triaged and resolved or escalated promptly.
Maintain readiness documentation and personal runbooks for all transformation platforms within scope; update the ICT Knowledge Repository of any configuration or process change.
Participate in project working groups, testing cycles, and go-live events as directed by the Head of ICT; raise risks and issues proactively through the programme governance process.
Any other duties assigned by the supervisor.
Qualification

Bachelor\’s degree in information technology or a related field.
Microsoft 365 Certified: Administrator Expert (MS-102) — required
Microsoft Azure Administrator Associate (AZ-104) — desirable.
Microsoft Security, Compliance, and Identity Fundamentals (SC-900) — desirable.
Minimum 3 years administering Microsoft 365 in a production enterprise environment.
Proven hands-on experience with Entra ID, Intune, Exchange Online, Teams, and SharePoint.
Experience managing an external IT partner under an AMC or SLA framework.
Power Platform administration experience preferred.
Key Skills

Microsoft 365: Exchange Online, Teams, SharePoint, OneDrive.
Microsoft Entra ID: conditional access, MFA, SSO, identity governance.
Microsoft Intune: device management, compliance, app deployment.
Microsoft Defender for Business: endpoint protection and monitoring.
Power Platform: governance, DLP, environment management.
Azure fundamentals: compute, storage, networking.
PowerShell scripting for M365 administration.
Team player; strong customer focus; excellent communication skills.