is a leading Kenyan e-health software company headquartered at One Padmore Place in Nairobi. Founded in 2013 by a team of clinicians and information technology specialists, the company designs and delivers interoperable digital health infrastructure, medical data exchange platforms, and telehealth software to streamline operations for hospitals, insurers, and patients across East Africa.
Description
We are looking for a candidate who will work as a Technical Support Software Developer to be the first point of contact for service requests or incidents reported to the Service Desk and/or Contact Center. Every incident has a skill tier, and it is up to you to quickly classify the incident and either resolve it or escalate it to the appropriate engineering team if necessary.
In this role, you take pride in providing timely and quality customer support and ensure that customers are impressed at every interaction. The problems you’ll encounter are complex and the solutions might be configuration, database-level, or even code-level. It’s an immense responsibility, but one that can put you on the fast track to career advancement.
Qualifications
Qualifications
Bachelor’s degree in Computer Science, Information Technology, or a related science field.
Proven knowledge and hands-on experience in software development, programming languages, and technical terminology.
Proficiency in database query languages (e.g., SQL or similar).
Familiarity with development operating systems, with particular emphasis on macOS or Linux.
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